General information

In particular, STIs have been the object of an extensive study, given the statement that “companies that are not capable of sustaining satisfactory levels of innovation capabilities over time, showing a weak performance in terms of competitiveness and economic results” (Capaldo et al. 2003). Although analysts such as Rousseva (2008) define CTI as “The great variety of knowledge and skills of companies, necessary to acquire, assimilate, use, adapt, change and create technology”, the very concept of CTI and, mainly, Its measurement and evaluation are topics that are still under discussion. This conceptual and methodological problem acquires particular connotations of the highest importance for software factories (Bemer 1968), which, as in the Colombian case, arise in a developing economy context and seek to enter the global software market late (Arora and Gambardella 2005; Rousseva, 2008).

The systematization and quantification of research, development and innovation activities have contributed to accelerating the pace of technological change. which has led to increasing the technical capabilities required to participate in increasingly dynamic markets and ensuring participation and permanence is a process. Increasingly complex. In this context, the development of an instrument to evaluate the STIs of companies becomes a valuable tool for the diagnosis and formulation of both public and private policies to increase knowledge and growth. It also complements the already traditional indicators of R&D includes the other factors that favour change and technological management.

In this work, we start with the literature review. Subsequently, a methodology is proposed, whose theoretical reference starts from the characterization of variables to create the knowledge base and the structure of the proposal and also considers the contributions of analysts such as Furman (2002), Capaldo (2003), Yam et al. (2004), Nelson (1996) and Winter (2000-2003), Rousseva (2008) and Wang et al. (1992-1994-2008). For the measurement and evaluation of the CTI, a fuzzy logic model and sets of the fuzzy-Mamdani integral type are implemented. Finally, the verification and validation were carried out experimentally in companies in Antioquia – Colombia.